We have a document library in a SharePoint 2010 Enterprise SP1 (no CU's installed after SP1) environment, where users receive an error when editing the properties of the document in the browser after recently modifying the content in the client application.
Library has vesioning turned on, check out is not required.
Steps the user followed are:
1. Edit the contents of the document in Word, save and close document.
2. In browser, edit the properties of the document in the browser.
3. Receive an error message with a correlation ID. Another user attempts to edit the properties and receives same error. The ULS logs show the following consistently with the errors:
- ttidLogCellStg Master blob error ICsiError: csierrGenericFDA_FfmColdMismatch (0x73E)
- ttidLogWssCellStg FFM Cold Mismatch, retrying.
By the time word reaches me, I am able to edit the properties of the document with no problem. I found this article (http://social.technet.microsoft.com/forums/en-US/sharepointadminprevious/thread/b980f0b2-2b9f-4e18-a4dd-81f4019e81b8),
but while the error is the same, it's not the same symptoms.
The document is a Word template saved as the template in the library with some of the SharePoint fields inserted as quick parts in the content of the doc.
I am able to reproduce a similar error which also triggers the same items in the ULS logs by editing the document as another user, closing it, then editing the properties in my browser without refreshing. In this case, the error displayed on screen
is "The file http://xxx is locked for shared use by domain\user." However, I am told that this is not the error that is displayed when the problem occurs. I am also told that no one else has the document open
at the same time edits are being made to the properties.
I am considering requiring checkout, but do not want to add another step to the process for these users. Any help is appreciated.
Mike